Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
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Communication
Verbal Communication
Logical Thinking
Attention to Detail
Problem Solving
Team Spirited
Responsible
Positive
Fast learner
Self-driven
Self-motivation
Proactive
Computer Hardware
Server Management
Local Area Network (LAN)
Wide Area Network (WAN)
Wi-Fi
Active Directory
Software Testing
Firewall
Virus Protection
Application Support
Application Security
IT Infrastructure
Troubleshooting
Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
...
Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
...
Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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