Oversee the planning, scheduling, and publishing of organic content across platforms, ensuring consistency in brand voice, quality, and timeliness.
Manage community engagement; monitoring comments, messages, and discussions, ensuring appropriate responses, escalation, and brand-safe interactions.
Lead social listening initiatives to track sentiment, narrative trends, and public conversations relevant to client brands, using insights to inform content and campaign direction.
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Drive business development initiatives and cultivate long-term relationships with clients and business partners.
Coordinate both online and offline marketing activities while supporting brand-building and marketing strategy execution.
Stay up to date with industry trends, consumer behaviour, digital marketing developments, and competitor activities to provide strategic recommendations and innovative marketing ideas.
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When you step into Bomb Battle, you join a team that thrives on teamwork, positivity, and hands-on excitement. We believe in empowering our people to own their roles, take initiative, and grow alongside us — no matter where your journey began.
About The Job:
As a Retail Operations Executive, you’ll be on the front lines of service excellence, leading daily operations and ensuring every guest has a memorable, seamless, and safe experience. If you’re ready for a role that combines leadership, teamwork, and guest-centric service in a fast-paced environment, this could be your best career move yet.
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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