Job Scope* Work closely with Business Office staff and other departments to ensure timely and accurate completion of patient billing activities.* Ensure all data elements required are captured accurately and on a timely basis.* Ensure all bills are claimed promptly* Check bill for reasonableness and correct errors discovered on the patient accounts.* Monitor unbilled accounts, update records and databases.* Correspond and liaise with patients, third party payers and external organisations.* Assist in training new team members and maintain internal control.
We are looking for an experienced Quality Assurance leader to drive service quality, operational excellence, and continuous improvement across our global Customer Service operations.
This role goes beyond traditional quality monitoring. You will lead a team of Quality Analysts while leveraging customer insights, AI-powered quality programs, and Voice of Customer (VOC) data to identify improvement opportunities across Customer Service, Product, Operations, and Technology teams.
You will play a key role in transforming quality assurance from a score-focused function into a strategic business partner that drives customer experience improvements and operational efficiency.
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