The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
The role also involves supporting vulnerability remediation, CVE workaround implementation, infrastructure hardening, certificate renewal management, backup and disaster recovery operations, as well as internal and external audit activities.
The ideal candidate should possess strong technical troubleshooting skills, operational discipline, scripting and automation capability, customer engagement skills, and the ability to work effectively in both on-premises and hybrid cloud infrastructure environments.
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Design and implement technical infrastructure solutions to address evolving business needs and operational requirements.
Oversee the administration of enterprise IT systems (Active Directory, Email, Virtualization, SCCM, SharePoint, and Azure Cloud) to sustain secure and stable operations.
Approve and govern system change requests and technical refresh initiatives to ensure controlled change management and infrastructure modernization.
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(c) Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
(d) Creates documentations and technical knowledge transfer to customers
(e) Provides expert advice on technical proof-of-concepts evaluation
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