Industry: Enterprise IT Infrastructure, Managed Services, Banking, Data Centers, Cloud & Infrastructure Services
Environment: Large enterprise or multinational organizations supporting mission-critical infrastructure, Microsoft and Linux platforms, virtualization, storage, and identity services.
Support core Linux services and integrations including DNS, NTP, SMTP relay, certificates, authentication, directory integration, and network configuration.
Respond to incidents and service requests within agreed service levels, escalating complex issues with clear diagnostics and impact details.
Execute Linux patching, vulnerability remediation, OS hardening, access reviews, certificate renewals, and configuration changes in accordance with change-management procedures.
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Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
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Monitor and analyze quality system performance, identifying opportunities for improvement and implementing corrective and preventive actions.
Drive continuous improvement initiatives using quality tools and methodologies to enhance product quality, process capability, and operational efficiency.
Ensure effective management of non-conformities, root cause analysis, and corrective action processes.
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The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
The role also involves supporting vulnerability remediation, CVE workaround implementation, infrastructure hardening, certificate renewal management, backup and disaster recovery operations, as well as internal and external audit activities.
The ideal candidate should possess strong technical troubleshooting skills, operational discipline, scripting and automation capability, customer engagement skills, and the ability to work effectively in both on-premises and hybrid cloud infrastructure environments.
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