a) Be the go-to person for day-to-day Epicor ERP support across departments including Purchasing, Inventory, Production, and Finance.
b) Investigate and resolve system or process issues, including transaction history review and data validation, SQL data validation, DMT data uploads and controlled updates, cross department issue resolution.
c) Develop and maintain BAQ reports and dashboards for operational monitoring.
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Enterprise Resource Planning (ERP)
Troubleshooting
IT Budgeting
Management Information System
Document Management
Documentation
User Acceptance Testing
Documentation & Improvement• Contribute to the creation and refinement of QA documentation, including test plans, checklists, and SOPs• Suggest improvements to testing workflows and automation opportunities• Collaborate with finance and development teams to clarify requirements and resolve issues
Cross-Functional Collaboration• Participate in QA stand-ups, sprint reviews, and UAT sessions• Coordinate with ERP developers and finance stakeholders to align testing efforts with business goals• Support training and onboarding materials for finance users based on QA insights
• Gather, analyse, and validate business, functional, technical, and integration requirements.
• Translate requirements into BRD, FRD, user stories, use cases, workflow diagrams, sequence flows, API/interface specs, and data mapping documents.
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Work closely with diverse, international, cross functional teams in an end to end setup, collaborating with Salesforce Platform and Integration, understanding needs and shaping requirements to designing, building, and testing solutions.
Go beyond support work by owning specific topics within the Software CRM domain, driving improvements and contributing ideas that shape how products and processes evolve.
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Cross-Functional Support: Work closely with internal stakeholders to resolve security-related issues, support change requests, and ensure alignment with enterprise security standards.
Roll-out Global template solutions for the area of Finance/ Tax, including solution documentation & implementation, test management, business process operations including integrated training management. Evaluate Local GAP and design localization extensions for the Global Template as part of the deployment activities for the Aspire roll out.
Safeguard the global template and harmonized processes while collaborating with different project streams and other BPM networks to develop new processes for future releases.You translate local Tax business requirements into IT solutions and manage changes to such specifications. Actively drive and support the project deployment relevant deliverables throughout the full rollout lifecycle.
Ensuring that all parallel deployments as well as the S/4Hana work package are on trackEnsuring, monitoring and optimization of business processes with regards to efficiency and effectiveness. The position may involve a fair amount of travel (up to max. 25%). You liaise with the other stakeholder within the E2E processes. You lead process alignments/solution design with business stakeholders under template governance
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Identify opportunities to digitize, automate, enhancement of current system/tool and optimize end-to-end Procurement processes, reducing manual intervention and improving cycle times.
Lead the development of advanced dashboards and reporting frameworks, leveraging analytic tools to support strategic decision-making (e.g. spend analytics, savings tracking, performance KPIs).
Foster a digital-first mindset within the Procurement function through change management, user enablement, and training programs to maximize adoption of new tools and processes.
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