a) Be the go-to person for day-to-day Epicor ERP support across departments including Purchasing, Inventory, Production, and Finance.
b) Investigate and resolve system or process issues, including transaction history review and data validation, SQL data validation, DMT data uploads and controlled updates, cross department issue resolution.
c) Develop and maintain BAQ reports and dashboards for operational monitoring.
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IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Collaborate with other DIS Units, other Functions, and third parties in annual security posture assessment exercise to ensure closure for all security gaps discovered by the respective custodians within the committed timeline.
Communicates with stakeholders for projected business growth to ensure the network is operating at optimum performance for the business.
Establishes Level 2 maintenance and support contract with network and security vendors that incorporates service level and scheduled maintenance to maximize the availability, reliability and integrity of the apps.
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Drive automation using shell scripting and Ansible, support server migration and modernization projects, and act as the final technical escalation point
At least 8 years of Unix administration experience with IBM AIX and Oracle Solaris, including LPAR/VIOS and Solaris Zones
Strong background in operations, troubleshooting and performance analysis across CPU, memory, I/O and network on Unix servers
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
The role also involves supporting vulnerability remediation, CVE workaround implementation, infrastructure hardening, certificate renewal management, backup and disaster recovery operations, as well as internal and external audit activities.
The ideal candidate should possess strong technical troubleshooting skills, operational discipline, scripting and automation capability, customer engagement skills, and the ability to work effectively in both on-premises and hybrid cloud infrastructure environments.
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You will drive support transformation initiatives including shift-left strategies, knowledge management, process standardisation, automation opportunities, and reduction of repeat incidents.
You will partner with Pops, other GTS teams, and external vendors to resolve complex issues, coordinate changes, and improve system supportability across the People Systems environment.
You will support budget planning and tracking for the People Systems organisation, and help manage vendor engagements including software tools and professional services procurement.
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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