Gather information on areas of improvement and recommend changes to increase user satisfaction.
Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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The Administrator has a basic technical orientation and acts in the role of the Cell Member.
He has an agile and digital mindset that he always adapts to the current requirements using the appropriate development options.
The Administrator is used where his knowledge and experience is needed. It is therefore flexible in terms of use in different cells and chapters, even across cluster boundaries.
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Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.
Communicate with system users to identify and resolve user problems.
Respond to more complex, escalated enquiries from team members and check the quality of their work.
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