Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required....
· Assist with Product Manufacturing Engineer (ME) to execute operation preparation tickets in PLM/SAP application
· Assist Product ME to define and create manufacturing procedures, build sequence, methods, and quality documentation (i.e. work instructions, test procedures, inspection checklists, etc.) according to material and assembly specifications....
Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all...
Build and maintain strong relationships with customers; actively collaborate on issue prevention.
Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.
Deliver training, facilitate technical exchanges, and present technical papers....
System Configuration – Support configuration and optimization of company systems to meet operational requirements.
Software Development Assistance – Collaborate with the development team to support software deployment, testing, and maintenance. Familiarity with programming languages (PHP, MySQL, HTML, JavaScript, Java) and mobile app development (React Native) is required to assist effectively.
User Support – Provide first-level technical support to staff, including resolving IT issues and offering guidance on system usage....
Eagerness to learn new systems, tools, and product knowledge through hands-on experience, coaching, and TOMRA training programs.
Strong communication skills, with the ability to explain technical concepts clearly to technicians, customers, support teams, and internal stakeholders.
Well-organized, customer-focused, and safety-conscious, with the ability to prepare clear documentation, incident summaries, and operational reports....