After solution launch you will be supporting the day-to-day operations of the platform. This includes monitoring the system, providing frequent updates to the customers and resolving any issues raised by customer. After solution launch, you will be working in shifts providing 24x7 support to the customer.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
Follow organisational policies, child safeguarding requirements, health and safety procedures, and regulatory standards to maintain a secure and compliant environment
Post warehouse receipts in the WMS system upon confirmation from the warehouse supervisor that the accuracy and condition of the stocks are acceptable.
Cross-Functional Collaboration: Engage with third-party vendors, global infrastructure groups, and business IT teams to modernize, scale, and improve core technology infrastructure.
Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.
Assess and document operational, financial and user impact so that issues are prioritised by impact, urgency, deadlines and risk, not ticket volume alone.