Coordinate meetings, prepare agendas, attend meetings when required, take accurate meeting minutes, record key decisions and action items, and follow up on outstanding tasks.
Prepare presentations, reports, spreadsheets, proposals, and other business documents while maintaining organized records and filing systems.
Support day-to-day office administration, including document management, office supply procurement, expense claims, and other administrative duties as assigned.
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Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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