Own a customer's case end-to-end across email, chat, and phone.
Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience.
...
Assist in the preparation of regularly scheduled reports, printing and editing of the valuation report and other relevant documents for submission to the banks and corporate clients
Monitor and order printing materials and office supplies for Johor Office
cabling knowledge in data center will be an advantage
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
Provides 2nd level technical support ,manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
...
Handle employee relations issues early and deal with everyday complaints tactfully.
Provide advice and support for labor relations with unions, such as wage or contract discussions, and carry out tasks that need local knowledge or on-site presence, especially for legal, regulatory, or community-related issues.
Develop and implement employee relations strategies aligned with company goals.
...
Menyelaras bil dan perbelanjaan berkaitan operasi cawangan termasuk penyelenggaraan kedai, kenderaan dan keperluan operasi lain.
Mengurus dan menyediakan dokumen tuntutan pentadbiran termasuk pembelian bekalan pejabat (office supplies) untuk dikemukakan kepada pihak berkaitan.
Menyelaras urusan pentadbiran cawangan termasuk permohonan dan pembaharuan lesen, penyelenggaraan alat pemadam api serta perkara berkaitan yang memerlukan tindakan berkala.
...