Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out...
L3 On-Site Technical Support & Troubleshooting: Provide advanced Level 3 on-site technical support for computer hardware, software, operating systems, and server environments. Diagnose, troubleshoot, and independently resolve complex technical issues across desktops, laptops, printers, servers, and related IT infrastructure.
Hardware, Software & OEM Support: Install, configure, maintain, and troubleshoot IT hardware and software. Perform advanced hardware diagnostics, component replacement, system maintenance, and troubleshoot OEM-specific hardware and peripheral issues across platforms including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies.
Server & Infrastructure Support: Provide technical support for server operating systems and related infrastructure as required. Apply advanced technical knowledge to a broad range of server, workstation, operating system, and infrastructure-related tasks while following established technical standards and procedures....
Follow up with dealers daily on all pending CR/OP matters.
Assist and provide training to new dealers or admin staff on the submission process.
Support business dealers with post-sales service issues through backend coordination (e.g., bill disputes, IR activation, SIM replacement, unbarring requests, bill printing, OST checking, account restructuring, company information updates, handset delivery issues, etc.)....
Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out...
Analyze and Strategize: Track critical sales metrics and translate raw data into actionable reports and insights to guide executive decision-making.
Cross-Functional Champion: Act as the key liaison between sales and other departments, ensuring all tools and workflows seamlessly align with global and regional standards.
The Experience: 4 to 5+ years of proven experience in Sales Operations, Sales Support, or Commercial Operations within a fast-paced B2B environment....
Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account....
Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account....