System Monitoring: Proactively monitor application performance, database health, and automated end-of-day batch processing to identify and resolve bottlenecks.
Perform deep troubleshooting of complex faults using packet capture, flow analysis, and device-level diagnostics, acting as the senior hands-on responder for network incidents through to root cause and permanent fix.
Coordinate with network security and application teams to escalate complex issues follow through on resolutions and communicate clear updates to users in nontechnical terms
Participate in CIP (Continuous Improvement Program) and PCN (Product Change Notification) projects, contributing to the delivery of new features and solutions.
The engineer will be responsible for delivering reliable and secure desktop services, supporting end-user computing operations, device lifecycle management, incident and service request fulfilment, endpoint security, software deployment, workplace transformation initiatives, and operational governance activities. The role will work closely with business users, vendors, project managers, and infrastructure teams to ensure the effective delivery ofworkplace technology services.
Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.