Plan and conduct technical training sessions for customers, EPC partners and internal teams to ensure proper understanding and effective use of products and solutions.
What You'll Do: Monitor and support mission-critical financial applications to ensure maximum uptime. Resolve high-priority incidents and perform detailed root cause analysis for failures. Coordinate with developers and stakeholders to deploy software patches and updates. Automate routine maintenance tasks and scripts to improve operational efficiency. Manage system performance tuning and capacity planning for financial platforms.
· Working closely with sales colleagues, establish a communication link and relationship with our customers to understand their current and future technical requirements.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Handle high-severity production incidents involving service degradation, platform unavailability, data availability, performance, migration, or upgrade failures.
Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders