Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.
Handle high-severity production incidents involving service degradation, platform unavailability, data availability, performance, migration, or upgrade failures.
Manage the setup, deployment, and ongoing maintenance of networked office printers, heavy-duty label/barcode printers (crucial for distribution), and multi-function peripherals (MFPs). Configure print servers, manage queue deployments, map network printers for users, and coordinate with third-party vendors for hardware servicing and lease replacements.