To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coordination and effective communication in meeting patients’ needs.
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Obtain ward report and assignment at the beginning of each shift and perform additional tasks as assigned by the Unit Manager or Senior Registered Nurse
Perform Daily routine:
· Conducts regular nursing rounds to assess patients’ needs and communicate with them and their families.
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To remain alert to the arrival of loyal families and VVIP customers, provide a warm reception and personally guide them to their intended destinations within the hospital.
To oversee porter services and ensure wheelchairs and related assistance equipment are readily available for patients at all times.
To assist customers in the application of the Customer Preferred Card, clearly explain the benefits, usage, terms and conditions, and ensure prompt processing of the application.
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3 Vendor & Communication Coordination a. Maintain professional communication and working relationships with vendors, suppliers, customers, and internal departments. b. Respond professionally to invoice-related inquiries and administrative matters through telephone, email, and official correspondence. c. Coordinate and follow up on pending administrative matters, documentation, and operational requests where necessary. d. Maintain confidentiality of company information, financial records, and operational documents at all times.
4 Data Management & Documentation Control a. Maintain accurate and updated data entry into company systems, spreadsheets, databases, and official communication channels. b. Ensure proper organization, maintenance, and retrieval of records for operational and audit purposes. c. Assist in compiling reports, records, supporting documents, and ad hoc administrative projects as assigned. d. Ensure assigned administrative tasks are completed accurately, efficiently, and within required timelines.
5 General Responsibilities a. Perform any other administrative, clerical, operational support, or ad hoc duties as assigned by the Management from time to time. b. Comply with company policies, procedures, operational requirements, and confidentiality obligations at all times. c. Maintain professionalism, discipline, and effective coordination in carrying out assigned responsibilities.
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