To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Coordinate shipment collections and deliveries with contractors, shipping lines, co-loaders, and other logistics partners to meet operational deadlines.
Monitor shipment progress and provide timely updates to customers, ensuring a high level of customer satisfaction.
Ensure Cash-on-Delivery (COD) payments are collected prior to the release of Bills of Lading or cargo delivery.
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To ensure proper storage of goods; monitor and control of stocks
To plan, organise, co-ordinate and oversee the shipment of incoming material / items and outgoing products / equipment in an effective and efficient manner
General administration of Logistics department, LMW, control departmental costs, resource plan / motivation / discipline, procedure and performance review.
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