Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
Collaborate with internal teams, including sales and technical support, to ensure a seamless customer experience and to identify opportunities for service improvement.
Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and follow-up.
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To ensure work processes are in compliance with documented procedures and proper housekeeping of the data center.
Ensure the highest degree of efficiency is maintained at all times.
Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the data center.
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