Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
Collaborate with internal teams, including sales and technical support, to ensure a seamless customer experience and to identify opportunities for service improvement.
Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and follow-up.
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Review and reconcile billing records against collection figures, sales records, and other relevant financial reports to ensure accuracy and completeness.
Establish and maintain effective billing monitoring and control processes to improve accuracy, efficiency, and reporting visibility.
Track outstanding billing issues and coordinate with relevant branches, finance, sales, and operations teams to ensure timely resolution.
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To ensure work processes are in compliance with documented procedures and proper housekeeping of the data center.
Ensure the highest degree of efficiency is maintained at all times.
Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the data center.
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