Supply & Demand Forecasting: Leverage data analytics, pipeline metrics, and regional adoption trends to build accurate demand models, supporting resource allocation and operational planning with international equipment principals.
Cross-Functional Collaboration & Yield Optimization: Partner directly with client QA/QC, process engineering, and product development teams, working alongside internal Application Engineers, Field Service Teams, and international suppliers to resolve technical and yield challenges.
Direct Impact on Next-Gen Tech: Actively deploy the Inspection, Analytical & Test architecture behind the global semiconductor, IoT, AI, and EV electronics revolutions....
Lead the IAM risk team to deliver timely risk assessments, monitoring, reporting and advisory support while ensuring clear first-line ownership of risks and controls by the business.
Assist the Chief Risk, Integrity and Compliance Officer (“CRICO”) in leading the Group’s Investment and Asset Management risk management agenda and maintaining an effective second-line oversight model.
Develop, implement, maintain and periodically enhance the Group IAM Risk Framework, policies, methodologies, standards, taxonomies and reporting requirements. This includes establishing or enhancing risk standards and processes that are effective and efficient in identifying, preventing, detecting, monitoring and mitigating risk events....
Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate....
Lead the investigation, resolution, and documentation of customer complaints, ensuring Corrective and Preventive Actions (CAPA) are effectively implemented
Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary
Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions...
Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight....
Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Proven experience in a senior F&B leadership role, preferably in luxury hospitality...
Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate....
Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly....
The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Key Responsibilities
• Lead and supervise the Customer Service team for Import & Export freight operations...
Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed...
Ensure information received from the local business units complies with Group standards for both financial and management reporting.
Prepare analytical review and other financial reporting deliverables for IFRS, EV, HKRBC, LCSM, HKFRS, Bermuda and management reporting.
Support Group Office and local business units on relevant Group financial reporting and analysis matters by providing timely and satisfactory response on all queries to enable business decisions....
Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies
Extensive experience in housekeeping management, preferably in a 5-star hotel....