Demonstrated expertise in performing a wide range of automotive repairs, including engine diagnostics and repair, brake system servicing, and suspension work.
Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.
Collaborate closely with the production and design teams to ensure client requirements are met accurately and efficiently, acting as a key liaison between customers and internal departments.
Cross-Department Collaboration: Coordinate with Sales, Accounts, and Import Operations on payment arrangements, holiday shipments, and stock deliveries.
Manage digital ad budgets and optimize paid campaigns (Shopee Ads, Lazada Sponsored Solutions, TikTok Shop Ads, Meta Ads/Google Ads) to maximize ROAS and traffic acquisition.
Coordinate effectively with clients and internal design teams to facilitate seamless project delivery and maintain a positive customer experience throughout the project lifecycle.
Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Responsible for coordinating End User Computing (EUC) projects from initiation through delivery, working closely with Project Management, Engineering, Sales, Operations, and customers to ensure timely and quality project execution.