WOM (M) Sdn. Bhd. Hiring! Full Time E-commerce Manager in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Diploma / Degree in E-Commerce, Marketing, Business Administration, Digital Media, or related field.

Minimum 3–5 years of hands-on experience in e-commerce management, marketplace operations (Shopee, Lazada, TikTok Shop), and digital marketing.

Proven track record of managing e-commerce sales growth and running successful online campaign executions.

In-depth understanding of marketplace seller centers, algorithm optimization, ad tools, and analytics tools.

Strong leadership, analytical, project management, and problem-solving skills.

Proficient in MS Excel and inventory/WMS/e-commerce management platforms.

Excellent communication skills in English and Bahasa Malaysia (ability to speak/write Mandarin is an added advantage).

Oversee and drive overall e-commerce strategy, daily operations, and GMV growth across all online platforms, including official website, Shopee, Lazada, TikTok Shop, and cross-border initiatives.

Plan, execute, and evaluate digital marketing campaigns, megaday mega-sales (11.11, 12.12, Raya, CNY, Deepavali, Year-End Sales, Christmas, etc.), product launches, and promotional vouchers tailored to the big, tall, and plus-size demographic.

Work closely with the Warehouse Supervisor and Admin teams to ensure accurate inventory levels, stock allocation, and seamless multi-channel stock sync across all marketplaces.

Manage digital ad budgets and optimize paid campaigns (Shopee Ads, Lazada Sponsored Solutions, TikTok Shop Ads, Meta Ads/Google Ads) to maximize ROAS and traffic acquisition.

Collaborate with Graphic Designers and Content Creators to produce high-converting digital assets, live stream sessions, and video content celebrating body positivity and fit-focused messaging.

Oversee online customer service standards, order fulfillment pipelines, return/exchange processing, and customer reviews/ratings across all online stores.

Monitor e-commerce KPIs (conversion rate, traffic, seller rating) and present weekly/monthly performance reports and actionable insights to senior management.

Maintain strong relationships with account managers at Shopee, Lazada, TikTok Shop, and tech solution providers to leverage platform resources, traffic support, and campaign slots.