Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Lead and monitor progress of sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
Highlight critical findings based on customer feedback and collaborate with functions on value-adding actions. Implement new retail/outlet innovations based on changing consumer behavior and requirements
Develop and manage implementation of loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores
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Support the B2C Commercial Manager in making optimal investments and decisions on Capex and Opex
Guarantee consistency of the Nespresso Brand and the best-in-class consumer experience in a premium retail environment.
Proactively ensure alignment between all Nespresso Channels (Boutiques, Call Centre, e-Commerce and Trade) in order to deliver a seamless and consistent customer experience.
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