Administer compensation and benefits programs, including EPF (KWSP), SOCSO (PERKESO), and income tax (LHDN) submissions, ensuring accuracy and timeliness.
Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.