Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
...
Support Knowledge & Reporting: Assist in preparing periodic compliance reports and training materials to keep teams aligned on process updates
Advance Process Improvement: Collaborate with global and regional peers to refine compliance documentation, streamline review manuals, and enhance operational workflows
Participate in Strategic Projects: Contribute your expertise to global compliance programs, audit initiatives, and continuous improvement activities
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Since 2015, with have empowered more than 150,000 end-users across 11 countries with our solutions. We are continuously expanding our presence in South-East Asia and would like you to join our growth phase as we build a stronger HR ecosystem in our region.
We’re looking for an energetic, enthusiastic, and well-organized Solutions Consultant to join our team! Your role will be critical in helping expand our foothold in the region. We provide diverse exposure and the experience to work with top regional companies like PropertyGuru, Manulife, Garena, IOI Property Group and more!