Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions.
Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking....
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Escalates issues to superior/RSS Line Manager (where required)
Engages in networking with colleagues from other business functions when required to...
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation....
Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality....
Maintain 3rd party vendor master data for bank information data via MDM workflow
Handle internal group mailbox queries from both internal and external stakeholders and ensuring that the queries are responded in a timely and accurate manner.
Ensure that closing timelines meet the Group Corporate requirements....
Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting
Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)...
Provide customer service on People& Culture related activities, such as inquiry resolution, request management, and troubleshooting.
Supports P Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)....
Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope....
Conduct rigorous testing and provide ongoing maintenance for applications to uphold performance and reliability standards.
Cultivate deep insights into clients' businesses and industries, leveraging this understanding to identify and capitalize on new opportunities for innovation and improvement.
Foster strong client relationships through clear and effective communication, collaborating closely with both clients and superiors to achieve project success....
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope....