Customer Service: Provide a helpful and courteous presence to shoppers and tenants, assisting with inquiries, providing directions, and ensuring a positive customer experience.
Loss Prevention: Work collaboratively with retail tenants to assist in loss prevention efforts, identifying potential shoplifting activities and following company guidelines for intervention.
Emergency Procedures: Familiarize yourself with and implement emergency procedures, including evacuation plans, crowd management, and first aid protocols.
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Assist in strategising, planning and implementing of Group's real estate master plan, to optimise space usage and ensure optimal space usage
Assist in monitoring and improving space usage across the Group’s real estate portfolio. Identify opportunities for alternative uses of property assets and support negotiations with the relevant authorities
Help manage real estate transactions from beginning to end, ensuring that lease records are kept accurate and up to date
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Monitor compliance of tenancy requirements / home visits, arranging tenancy movements/ changes and maintaining tenancy records to ensure optimal use of resources.
Perform lease management for non-domestic premises and market stalls by reviewing applications, interviewing applicants and making recommendations, carrying out inspections for lease termination and maintaining relevant records.
Manage facilities of estates/properties such as car park by monitoring the performance of contractors, processing applications, ensuring proper usage and maintaining relevant records.
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