Perform technical testing, system integration testing (SIT), user acceptance testing (UAT) support and troubleshooting to identify and resolve migration-related issues.
Execute technology projects and industry-wide enhancement projects for New Industrialisation and Smart Manufacturing, with a focus on Industrial AI and AI-enabled manufacturing solutions.
Experience providing ERP application support, troubleshooting functional issues, managing support tickets, and resolving incidents within agreed service levels.
Translate complex regulatory, business and functional requirements into solution designs, analytical approaches, configuration requirements and implementation plans.
Risk & Issue Management: Track and manage technical delivery risks, proactively identifying bottlenecks in the upgrade process and providing regular updates to the TDM.
Cross-Functional Collaboration: Work closely with internal teams in the Sales organization, including Client Solutions, to support the go-to-market strategy and drive successful customer outcomes.
Collaboration & Delivery: Work with product managers and business stakeholders to translate requirements into well-designed, production-ready Salesforce solutions.
Requirement Gathering-Conduct requirement-gathering discussions and workshops with internal and client stakeholders to understand functional requirements and convert them into technical requirements in line with project goals.