Design, develop, test and maintain web-based business applications using PHP and modern full-stack technologies
Build both backend services/APIs and frontend interfaces that are scalable, secure and maintainable
Develop and enhance systems for warehouse, inventory, order management, picking/packing/dispatch, transportation, returns, billing and reporting dashboards
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Apply DevOps / AIOps practices, with hands-on Shell and Python and BAT scripting.
Support public and private cloud environments, including cloud project delivery.
Work with APM & BCM tools (AppDynamics, Dynatrace) to troubleshoot applications and optimize performance; monitor systems using the Zabbix, Grafana, and Prometheus stack.
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Hands-on experience in DevOps / AIOps, skilled in Shell & Python scripting.
Solid knowledge of public cloud & private cloud, with cloud project delivery experience.
Experience with APM & BCM tools (AppDynamic, Dynatrace); able to troubleshoot applications and optimize performance. Familiar with Zabbix, Grafana, Prometheus monitoring stack.
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• To work closely with the project team in the areas of design, requirement gathering, implementation, coding and testing.
• To ensure all source codes are bug free, optimized, written and documented in compliance to company’s standard.
• Must be able to contribute as a team member in terms of providing input during the design phase; engage in discussion actively to resolve bottlenecks in the development process.
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Collaborate closely with IT Assist, application/system vendors, internal system PICs, and cross-functional teams to troubleshoot and resolve application-related incidents and service requests.
Drive Continual Service Improvement (CSI) by identifying recurring issues, improving support processes, reducing dependency on Level 3 support, and recommending opportunities for automation and process improvement.
Provide Level 2 support for enterprise applications, end-user computing, system integrations, and related technology services.
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Manage and ensure all incidents, service requests, issues, and assigned tasks related to Application Technology Support are tracked, followed up, and resolved within agreed Service Level Agreements (SLAs).
Act as Level 2 Application Support, serving as an escalation point for cases raised by IT Assist, COE teams, application vendors, and other Level 1 support teams.
Increase the percentage of issues resolved at Level 2 through effective troubleshooting, root cause analysis, and resolution before escalation to Level 3 support or external vendors.
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Translate complex algorithmic ideas - syntax parsing, semantic chunking, custom routing - into reliable, production ready software components.
Build and rigorously evaluate prototypes for future AI initiatives, including open source small language models (SLMs), custom embeddings, and multi agent / cross validation patterns, backed by measurable retrieval and quality metrics.
Architect multi tenant data, identity, and authorization layers that meet enterprise security and compliance requirements.
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Technical Leadership & Solution Ownership: Lead the technical direction of AI initiatives by driving architecture decisions, establishing best practices, mentoring team members, and guiding the end-to-end delivery of scalable AI solutions.
Collaboration & Delivery: Work with Product Owner, Developers, Quality Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
Bachelor’s degree or above, with 5-8 years in software development and relevant experience in leading AI/ML development project
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