Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Work closely with the SPEED architect, quantitative researchers, and the business to provide high ROI solutions that are aligned with both the business and the platform strategy.
Design and evolve architectures that meet stringent requirements for reliability, resilience, scalability and cybersecurity, including safely running user-authored code and high volumes of LLM calls
Front-End & Back-End Integration: Participate in web application development, seamlessly integrating AI capabilities (API / LLM services) into business systems to deliver intuitive user experiences.