Lead cross-functional projects end to end: customer-facing digital experiences, vendor and warranty programme transitions, new fulfilment capability, operational performance dashboards. The portfolio moves as business priorities move — expect the specific projects to be different by the time you join.
Build the business case for new operational capability — assemble and pressure-test the numbers with Finance and Supply Chain, make a clear go or no-go recommendation, then project-manage the rollout if it is a go.
Partner with Supply Chain Tech and the Operations Excellence Manager on reducing resolution cost, researching where agents struggle to land the right resolution and defining what would actually help them.
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Training & Change Management: Coach and train local operational teams on CI tools such as Freshdesk, Transport Management System, Extended Warehouse Management etc, fostering a culture of continuous improvement and operational excellence.
Packaging Efficiency Programs: Explore and propose standardized, sustainable packaging solutions that reduce material waste, lower volumetric shipping weights, and ensure the strict protection of sensitive aerospace components.
Kaizen/Lean Facilitation: Collaborate with frontline warehouse staff to plan and execute continuous improvement events, utilizing methodologies like Kaizen or Lean, to systematically eliminate operational waste.
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