Set and track departmental KPIs, service standards, and deadlines.
Coordinate and manage all facility repairs and maintenance activities with technicians, vendors, and contractors to ensure timely and quality service delivery.
Conduct regular facility inspections and quality assurance checks in line with local, state, and federal regulations.
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Drive leasing activities, identify business opportunities, and secure quality tenants which may attract more customers to the business and in line with management direction.
Team Management
Lead, coach, and develop the leasing team to enhance performance and capabilities.
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· Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values and behaviours.
· Share best practice, innovation and expertise across the portfolio and with country and regional peers
· Own the recruitment and selection, process for Contract Managers, ensuring a thorough onboarding process and ensure best practice across team hires.
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Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
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Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Monitor brand health metrics, guest insights, and reservation trends to guide strategic decisions and optimize brand investments.
Develop and implement annual brand and marketing plans for the assigned portfolio that support sales targets and growth objectives.
Collaborate with the Head of Marketing and digital subsidiary/agencies to translate strategy into effective campaigns, promotions, and digital executions.
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Project Management
Site Supervision
Budget Management
Team Leadership
Risk Assessment
Quality Control
Contract Negotiation
Safety Compliance
Construction Planning
Problem Solving
Resource Allocation
Client Relations