ent.Develop and maintain automated KPI dashboards, interactive reports, and performance tracking tools to enhance operational visibility across the SEA pipel
ine.Conduct root cause analysis, trend analysis, scenario planning, and regular performance reviews to identify bottleneck areas and improvement opportunit
ies.Drive process improvement initiatives, workflow automation, reporting optimization, and master data standardization proje
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Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
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Create and optimize supply plans, quickly adjusting supply solutions in response to demand changes, capacity fluctuations, or supply interruptions.
Assess medium and long-term capacity needs based on market trends, sales forecasts, and supply resources, and develop capacity planning proposals.
Establish capacity allocation models based on factory capacity levels, item lead times, and capacity utilization rates to optimize capacity utilization and delivery efficiency across factories.
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Handle customer complaints promptly and professionally, resolving issues to enhance customer satisfaction and service experience.
Prepare, review, and ensure accuracy in shipping documents, including invoices, bills of lading, and import/export documentation. Ensure compliance with industry regulations and customs requirements.
Continuously track shipment progress, providing timely updates to customers regarding status changes, delays, or potential issues.
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