Maintain a strong safety and compliance culture, ensuring adherence to company policies and labor and workplace requirements.
Manage customer relationships, KPIs, escalations, and service performance, while supporting new customer implementations and business development initiatives.
Oversee warehouse operational costs and budgets, drive cost-saving initiatives, support accurate billing, and minimize inventory losses, damages, and claims.
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Maintain a strong safety and compliance culture, ensuring adherence to company policies and labor and workplace requirements.
Manage customer relationships, KPIs, escalations, and service performance, while supporting new customer implementations and business development initiatives.
Oversee warehouse operational costs and budgets, drive cost-saving initiatives, support accurate billing, and minimize inventory losses, damages, and claims.
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Lead the complete business development cycle, including prospecting, solution development, proposal preparation, commercial negotiation, and contract closing.
Understand customer supply chain challenges and collaborate with internal teams to develop customized logistics solutions.
Drive consultative selling by presenting value propositions focused on operational efficiency, cost optimisation, and supply chain improvements.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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At least 5-8 years of experience in Logistics / Warehouse Management.
Excellent knowledge in different functional areas of transportation, warehouse, distribution, inventory & management planning etc.
Proven ability to operationalize warehouse and internal logistics strategy to ensure day to day warehouse performance is consistently maintained and effectively integrated the ability to proactively and efficiently scale operations in line with business needs.
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Digital Marketing & Campaigns – Plan and manage marketing campaigns across digital and social media channels, develop relevant content and creative materials, and monitor campaign performance to improve results.
Events & Exhibitions – Plan and coordinate customer events, seminars, webinars, trade fairs and exhibitions, including event communications, promotional materials, branding and overall execution.
Sponsorships & Partnerships – Identify suitable sponsorship and partnership opportunities, coordinate approved activities and evaluate their effectiveness and business value.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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