Plans and supervises all operations, maintenance programs for the critical facilities environment.
Supports DC Manager and acts as Level 2 escalation point for all onsite operational incidents and ensure all remote requests are performed within SLA.
Reviews, validates and schedules all requests on the internal Web Portal ticketing system such as user requests, change, incidents, provisioning, etc.
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Responsible for clearly documenting and communicating multiple assigned programs and projects - scope, schedule, quality, budget, and benefits to all stakeholder.
Identify and manages stakeholders with regular project updates and follow up based on project communication cadence.
8 to 10 years of infrastructure project experience in a large, cross-functional environment with hands-on experience working with all aspects of project.
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Proven track record in policy development and governance, strategic planning and/or corporate planning.
Demonstrated experience directly staffing or advising senior leaders such as Permanent Secretaries, Deputy Secretaries, Chief Executives, C-suite leaders or equivalent, with the ability to produce high-quality policy papers, executive briefs and strategic recommendations.
Strong analytical skills, stakeholder management, discretion and the ability to navigate complex organisations are essential.
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- Perform critical path and delay impact analysis; identify slippage, bottlenecks and critical interfaces early; develop mitigation and recovery programmes.
- Coordinate work fronts, activity sequencing and interfaces with the site execution team, subcontractors, suppliers, consultants and the client's representatives; participate in weekly progress meetings.
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