Process refund requests in accordance with company policies.
Provide timely updates to HQ, ensuring customer concerns are addressed promptly.
Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.
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Process refund requests in accordance with company policies.
Provide timely updates to HQ, ensuring customer concerns are addressed promptly.
Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.
...
Rank pairs of AI-generated drug information responses as RLHF preference data, judging clinical accuracy, completeness, and appropriate sourcing against a scoring rubric.
About this job
We're seeking medical information/drug information specialists to produce preference-ranking data for RLHF by comparing AI-generated responses to HCP and patient drug queries, covering dosing, interactions, contraindications, and off-label use questions. You will judge which responses are most accurate, complete, and appropriately sourced, ranking them according to a defined rubric.
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System Monitoring & Optimization: Conduct model evaluations and continuously improve system performance, stability, and token cost-efficiency.
Technical Documentation: Maintain high-quality technical documentation, APIs specifications, and development standards to streamline remote collaboration.
Education: Bachelor’s degree or above in Computer Science, Artificial Intelligence, Software Engineering, Mathematics, or related technical fields.
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