Ensure all facilities systems and fire safety equipment are maintained in good working condition and comply with applicable EHS requirements, standards, and regulations.
Conduct routine inspections of facility equipment and promptly identify potential equipment failures, abnormalities, and maintenance requirements.
Ensure timely follow-up and closure of all repair, maintenance, and service requests.
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Responsible as the first contact point and responder for any technical and housekeeping queries, complaints and requests from the tenants, customers, and other stakeholders.
Provide update to immediate superior about the progress of routine works and identified root cause for downtime due to system faults, breakdown, accident, or incident in accurate and timely manner for reporting purposes.
Perform inspection of tenant renovation work and report to the superior if there is any unsafe practices and non-conformance to the specifications given to enforce the standards, rules, and regulations.
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General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Minimum Diploma in Electrical/Mechanical Engineering or related field
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General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Minimum Diploma in Electrical/Mechanical Engineering or related field
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Ensure all service activities are performed in compliance with company HSE policies, customer safety requirements, and local regulations.
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General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Minimum Diploma in Electrical/Mechanical Engineering or related field
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Keep users, site contacts and project stakeholders informed, manage expectations and take ownership of assigned tickets through to resolution or appropriate escalation to Group IT, Service Desk, infrastructure, security, business systems or suppliers.
Support APAC onboarding, leaver processing, access requests, device builds, laptop preparation, software installation, equipment deployment and local asset handling for office and project-site users.
Carry out basic administration across Microsoft 365, Entra ID or Active Directory, endpoint management tools, Halo and standard business applications within agreed Group controls and access permissions.
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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