Formulate and set key performance indicators (KPIs) that are in accordance with the organization financial goal.
Set key performance indicators (KPIs) for NPL collection and credit loss recovery according to organization goals, and establish results monitoring structure reflecting PDCA (Plan, Do, Check, Analyse) continuous improvement cycle.
Contributes to NPL collection and credit loss recovery strategy, and BPO business development plan.
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Monitor capability success by defining and tracking OKRs, taking full outcome ownership for measurable business benefits such as cost savings, cost avoidance, and improved NPS
Handle cross-market governance, manage change requests, and ensure high-quality, timely product releases in a complex matrix environment
Provide leadership and guidance to data and delivery teams while fostering strong cross-functional collaboration and an Agile mindset
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contribute to product development initiatives in collaboration with global teams to maintain a best-in-class offering
minimum 8 years of experience in Relationship Management, Account Management, or Client Servicing within a Global Custodian, Securities Depository, Fund Administrator, or Fintech
strong understanding of financial markets and Asset Servicing-related products
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Partnership across Operations leaders to help influence hitting target deliverable. Proactively develop fluid partnerships with team members, stakeholders, and other executives across the firm
Oversee controls within the Client Service teams to ensure the right procedures, risk metrics and reporting is in place
Drive the ongoing review of clients and our operational offering.
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Partnership across Operations leaders to help influence hitting target deliverable. Proactively develop fluid partnerships with team members, stakeholders, and other executives across the firm
Oversee controls within the Client Service teams to ensure the right procedures, risk metrics and reporting is in place
Drive the ongoing review of clients and our operational offering.
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Leads cross-collaboration engagements internally and connects the dots across the firm. Remains intellectually curious about products within the firm to keep informed and up to date on all firm offerings. Works closely with product partners to identify and develop new or emerging markets or capabilities for the firm to enter where appropriate.
Works with broader client coverage team to manage the sales lifecycle with a specific focus on operating model discovery, design, and client value.
Leads third party vendor relationships to assess, explore and commercialise opportunities.
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Leads cross-collaboration engagements internally and connects the dots across the firm. Remains intellectually curious about products within the firm to keep informed and up to date on all firm offerings. Works closely with product partners to identify and develop new or emerging markets or capabilities for the firm to enter where appropriate.
Works with broader client coverage team to manage the sales lifecycle with a specific focus on operating model discovery, design, and client value.
Leads third party vendor relationships to assess, explore and commercialise opportunities.
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