Design and implement integrations with enterprise systems through REST APIs and other interfaces, covering authentication, data mapping, error handling and operational logging.
Good understanding of financial statements, cash flow and investment returns.Ability to identify key commercial and financial risks and translate findings into practical recommendations.
Service Design and Customer Experience (CX) Strategy — Apply service design methodologies to map youth journeys, identify pain points, and design seamless end-to-end service experiences. Propose CX strategies for NYC's re-engagement capability, focusing on personalised and effective youth engagement across different life stages.