Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover
At least 1-2 years of relevant in a customer service role
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• Represent client brands through customer engagement activities.• Build and maintain positive customer relationships.• Participate in marketing and business development initiatives.• Support campaign planning and execution.• Work closely with team leaders and mentors on development programmes.• Contribute to achieving team and business objectives.
Benefits
• Structured training and development programmes.• One-to-one coaching and mentorship.• Career progression opportunities based on performance.• Performance-based incentive schemes.• Collaborative and supportive work environment.• Opportunities for regional learning and exposure programmes.
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In charged in member’s point management for better customer retention. Explore in members strategic rewards to build lasting customer relationships.
Analyze customer behavior to select premium redemption items and ensuring program mechanics align with customer preferences and business goal.
Manage members cards, including account merging and points adjustment. Collaborate with creative designers to shape program visuals and communication materials.
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Staff discount, voucher and monthly redeemable treatment
Assist in calling and follow up of daily new Leads (Warm Leads)
Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry
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