Assists the Outlet Manager/Assistant Outlet Manager in enabling employees to consistently achieve highest service and product delivery standards with a highest degree of client care and service at all times.
Review service requests and technical requirements to ensure the appropriate manpower, spare parts, tools, documentation, and resources are arranged before vessel attendance.
Coordinate the APAC Customer Satisfaction Survey, analyze customer feedback and trends, and support the development and follow-up of actions to improve customer experience.
You will work with a team of project engineers to manage and supervise M&E installation projects for new port facilities and buildings at PSA Tuas Mega Port. You will work with design consultants and contractors to handle the development projects from design inception to completion to ensure compliance with building regulations and specifications. After project completion, you may continue to lead the facilities maintenance team in the operation and maintenance of the M&E facilities.
Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: -