Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Coordinate and manage customer complaint escalations effectively in English with relevant inter-departments, ensuring timely resolution.
Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures....
Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Coordinate and manage customer complaint escalations effectively in English with relevant inter-departments, ensuring timely resolution.
Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures....
Liaising with Sales to ensure timely collection of customer payment.
Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list....
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties....