Advise customer operator / maintenance / QC staff in preparing, cleaning and maintenance of filling lines by providing appropriate knowledge and information. Immediately inform customer and SIG supervisor if machines are not operated / maintained per official documentation.
Prepare replaced spare parts for claim / repair procedure to reduce operational costs. Ensure spare parts consignment stocks are optimum maintained where applicable
Provide accurate and timely reporting of activity as required, using prescribed tools / platforms, to give customer and SIG a good visibility of interventions
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Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Candidate must possess or currently pursuing a Bachelor's Degree in Biomedical Engineering, Medical Electronic, Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic) or equivalent.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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