Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Supervise and advise site maintenance lead on proper and regular maintenance of equipment contracted to vendors and periodical review on their performance.
To ensure that proper electrical safety practices and measures are conducted by site electrical lead by routine audits.
To assist and advice site electrical leads on electrical items sparing strategies and inventory.
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To clean machine interior and exterior, small spaces, working at height, working at tight spaces and environment in according to food safety and quality requirement.
To optimize resource, quality and productivity according to specification and plan for activities required for operation.
Practice GMP and food safety and always keep work environment safe and clean
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Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
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Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
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