ServiceDesk Engineer- Call Centre
- Job Descriptions:Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;Microsoft 365; Secure Access Service Edge; Point of SaleSecurity event monitoringServer and network availability and performance monitoringPassword reset and unlockPerform log & route [to higher tier or Resolver Team(s)]* Record and manage all transactions/ cases in Service Management System* Broadcast notifications to the relevant parties* Provide timely status update, follow up on cases escalated until closure within the servicelevel agreement.* Ensure daily tasks are executed according to the Standard Operation ProcedureJob Requirements:High school diploma or equivalentExperience / Knowledge in IT support will be a Major plus12 hours rotating shift
7 days
