Appointment booking with customers and order planning by scheduling technicians for maintenance, repairs and so on according to priorities and knowledge level
Appointment booking with customers and order planning by scheduling technicians for maintenance, repairs and so on according to priorities and knowledge level
Attend to customer enquiries and call-ins professionally and assist customers by coordinating and obtaining Proof of Delivery (POD) documentation as required.
Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
The Service Coordinator is responsible for coordinating and scheduling service activities, ensuring smooth communication between customers, technicians, and management. This role involves handling administrative tasks, tracking service requests, and supporting the service team to deliver efficient and timely service.