Cloud automation. Automate account lifecycle, IAM, secrets, monitoring and logging, and policy guardrails.
AI agent infrastructure. Build and scale the platform that runs AI coding agents in isolated, ephemeral environments: sandboxing, resource limits, observability, access control.
Coding. Build internal services, APIs, and tooling in Go or Python, with tests and code review.
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Review design packages (electrical, mechanical, controls) and ensure production teams fully understand the build requirements.
Conduct build readiness reviews with production, quality, HSE, and supply chain teams to ensure all materials, drawings, jigs, and procedures are released before production start.
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Assist and guide juniors of ServiceNow Support Operators.
Create and maintain technical documentation.
Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.
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Perform troubleshooting, system monitoring, incident support, vulnerability remediation, system hardening, and change implementation.
Maintain technical documentation, operational procedures, audit evidence, and compliance records in line with internal policies and regulatory requirements.
Work closely with cybersecurity, infrastructure, application, and operations teams to ensure PKI services remain secure, reliable, scalable, and highly available.
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Translate complex algorithmic ideas - syntax parsing, semantic chunking, custom routing - into reliable, production ready software components.
Build and rigorously evaluate prototypes for future AI initiatives, including open source small language models (SLMs), custom embeddings, and multi agent / cross validation patterns, backed by measurable retrieval and quality metrics.
Architect multi tenant data, identity, and authorization layers that meet enterprise security and compliance requirements.
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Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
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Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Conduct site inspections, monitor project progress, troubleshoot technical issues, and provide engineering support during fabrication and installation.
Ensure compliance with Occupational Safety and Health (OSH) regulations, company policies, and client requirements.
Prepare technical reports, project progress updates, inspection reports, and other engineering documentation.
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