Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
...
Ensure that there are robust arrangements to carry out the site supervision and contract management functions on site, including:
Ensure there are robust processes in place to manage staff availability and rosters, with appropriate staff available to manage the contractors’ compliance with their contracts.
Ensure contact management staff process routine progress claims.
...
Ensure that there are robust arrangements to carry out the site supervision and contract management functions on site, including:
Ensure there are robust processes in place to manage staff availability and rosters, with appropriate staff available to manage the contractors’ compliance with their contracts.
Ensure contact management staff process routine progress claims.
...
Integrate applications with relational or NoSQL databases, third-party systems, APIs and cloud services to support end-to-end business processes.
Translate business and functional requirements into practical technical designs, reusable application components and maintainable software solutions.
Develop and deploy applications on cloud platforms such as Microsoft Azure, AWS or Google Cloud Platform in accordance with approved architecture and security standards.
...
Technical Leadership & Solution Ownership: Lead the technical direction of AI initiatives by driving architecture decisions, establishing best practices, mentoring team members, and guiding the end-to-end delivery of scalable AI solutions.
Collaboration & Delivery: Work with Product Owner, Developers, Quality Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
Bachelor’s degree or above, with 5-8 years in software development and relevant experience in leading AI/ML development project
...
Perform all necessary duties from the preliminary/conceptual design stage until project completion with minimal guidance by superior which include detailed design and prepare drawings, specifications, bill of quantities, cost estimates and schedules
Review Subordinates’ and peers’ output and provide guidance to Subordinates
...
Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
...
POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
...