Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
In charge of ensuring that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Translate requirements into test plan, write and execute test scripts or codes in line with standards and procedures to determine vulnerability to attacks.
Provide advanced troubleshooting and escalation support for malware detections, suspicious endpoint activity, agent failures, policy conflicts, and platform issues.