Always strive to meet and exceed customers’ needs and expectations.
Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
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Serve as the Single Point of Contact (SPOC) during incidents or escalations, delivering detailed event analyses, corrective action plans, and formal RFO/RCA documentation.
Advise customers on process improvements, reporting tools, and new services/products, helping them unlock the full potential of BICS’s global offerings.
Share customer feedback internally to promote operational excellence, foster innovation, and support cross-functional collaboration.
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